Customer Experience Personal Data Protection Charter - NPS & CSI

This site accessible at www.abilycare.com is the property of :

ENGIE SA, whose registered office is located at:

1, place Samuel de Champlain – 92400 Courbevoie – France.
ENGIE SA is responsible for the processing of personal data relating to www.abilycare.com

ENGIE SA is responsible for the processing of personal data relating to the collection and analysis of information collected via contact and support forms.

As a responsible actor, Engie SA has enacted this Personal Data Protection Charter to clearly reaffirm their commitments, which are based on the main principles of the RGPD.

Thus, ENGIE SA undertakes the following commitments:

  • Ensure clear and transparent information at all times regarding the use of personal data;
  • Collect personal data only for specific, explicit and legitimate purposes;
  • Ensure at all times that the data collected are adequate, relevant and limited with regard to the purposes;
  • Purge or anonymize personal data processed when retention periods have been reached;
  • Ensure the security and confidentiality of the personal data processed;
  • Respect the exercise of the rights of the persons concerned within the time limits set;

Do not reuse the collected data for purposes other than those for which they were originally collected.

This Charter provides you with all the information you need to understand this processing operation based on the data collected via this platform.

In order to help it maintain a level of compliance with personal data protection regulations, ENGIE SA has appointed a Data Protection Officer (DPP or DPO).

1. Purpose of the processing and types of data collected

You may provide us with a certain amount of personal data. These data are collected by ENGIE SA in order to:

Allow interaction between the Abilycare project team and customers, prospects; and
Collect and analyze the origin of prospects and customer satisfaction with the AbilyCare solution.
Your personal data will not be further processed in a way that is incompatible with the purposes described above.

2. Collected data

Categories of data processed

The data processed by ENGIE SA are as follows:

  • Names ;
  • First names ;
  • Email address ;
  • Quality content of requests via contact and support forms

Mandatory nature of data collection at the level of the collection form

In our collection forms, mandatory fields are marked with an asterisk (*). If we do not answer the mandatory questions, we will not be able to take your request into account.

Automated decision making
The processing does not provide for automated decision-making.

3. The legal basis of the processing operation

The data contained in this form are collected by ENGIE SA on the basis of:

  • Consent of the persons concerned.

4. Shelf life

Your personal data are only kept for as long as necessary to fulfil these purposes. The retention periods are as follows:

Purpose of the processing of ENGIE SAStorage period
  • Allow interaction between the abilycare project team and customers, prospects;
  • Collect and analyze the origin of prospects and customer satisfaction with the AbilyCare solution.
Three years from the collection of the data or from the last contact with the data subject.

5. Data recipients

As part of the management of this processing, the data processed by ENGIE SA are reserved for its use and may only be communicated to the team in charge of the abilycare project.

In the event that your data is transmitted to other third parties (internal services of ENGIE SA, ENGIE, etc.), ENGIE will comply with applicable laws, in the context of the communication of your personal data.

6. Sensitization to open fields

The forms must be completed with objective information and never excessive or insulting. They may not contain data or information considered sensitive (racial or ethnic origin, political, philosophical or religious opinions, trade union membership, data relating to health or sex life, offences, convictions, security measures).

For information, please note that these types of information will not be processed and will be deleted.

7. Security and confidentiality of your data

ENGIE SA, in its capacity as controller, implements appropriate measures to preserve the security and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged or accessed by unauthorised third parties.

8. Your rights

In accordance with the applicable regulations, you may request access, rectification or deletion of your data. You also have the right to oppose, limit and carry your data. As the collection and processing of your data is based on your consent, you are informed that you may withdraw your consent at any time.

You can also exercise all these rights by contacting:

Via the following email address: contact@abilycare.com.
You are also informed that you can submit a request to the CNIL. You can access their website at the following link: https://www.cnil.fr/

9. DPO contact information

ENGIE SA has appointed, at the National Commission for Information Technology and Liberties, a Data Protection Officer, whom you can contact:

  • By mail: ENGIE Data Protection Department, at the following address: 1 place Samuel de Champlain, 92400 Paris La Défense, France ;
  • By internet via the following link: DPO/DPD contact.

10. Management of cookies or other tracking devices

10.1. Principle

This applies to plotters deposited and read, for example, when consulting this platform, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used, such as a computer, a smartphone, a digital reader and a video game console connected to the Internet.

You can delete the “cookies” installed on your computer at any time, block the recording of new “cookies” and receive a notification before installing a new cookie.

Trackers are placed on your terminal as soon as you actively give your consent. The deposit and reading of tracers must not be carried out in the following cases:

  • If you do not accept any tracers;
  • If you click on the link in the banner allowing you to set cookies or other tracking devices, and if necessary, to refuse the deposit of the latter.

Please note that if you uninstall a functional “cookie” (authentication cookies, etc.), you may not be able to use some of the services.

10.2. How to delete and configure your cookies or other tracking devices

Our platform uses tracers. When you first visit this platform, a banner informs you of the presence of these tracers and invites you to indicate your choice. They are only filed if you accept them. You can click on “learn more” to reject all / some of the deposited tracers.

You can at any time inform yourself and set up your tracking devices to accept or reject them by going to the Cookie Management page. You can indicate your preference either globally for the site or by service.

To learn more about cookies and set your browser, please visit this page: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

10.3 Types of cookies, trackers and settings

The cookies that may be installed on your server when you browse the site are cookies that either have the exclusive purpose of enabling or facilitating electronic communication or are strictly necessary to provide the service you request (language cookies, identification cookies, etc.), or statistical cookies or other cookies under the conditions described below.

When cookies require your prior consent to their installation, ENGIE asks you to do so via the link “to learn more”.

Cookies are placed on your device as soon as you continue browsing (by going to another page on the site or by clicking on an element of the site (image, link, etc.). Cookies should not be stored and read in the following cases:

  • If you go to the site and do not continue your navigation;
  • If you click on the link in the banner allowing you to set up cookies, and if necessary, to refuse to accept them.

What cookies and tracking devices are installed?

– Cookies and trackers placed on the survey.engie.com website

These cookies and trackers allow the site to function optimally.

These cookies allow the site to function optimally.

Ces cookies permettent au site de fonctionner de manière optimale.

Name of the cookieDescription / ObjectiveStorage period
Google Analytics

This website uses Google Analytics, a website analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site:

Number of users and sessions;
Duration of the session;
Operating systems ;
Device models ;
Geographical area ;
First launches ;
Application openings;
Application updates.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf, including the publisher of this website. Google will not associate your IP address with any other data held by Google.

13 months after obtaining the person’s consent

To be able to delete them, you can use our management preferably on cookies at the following link: https://www.cnil.fr/en/home